In order to get warranty support, the product MUST be in warranty. To check the warranty status, please contact the Cooltrax Client Success team.
RMA’s are used whenever equipment must be returned. They authorize, schedule, and track the return, repair or replacement, and shipment of equipment.
The RMA process can consist of four separate events:
- You troubleshoot and request an RMA.
- You work with Client Support to troubleshoot.
- You return a failed component to the address on the Cooltrax RMA.
- Cooltrax arranges a replacement or repairs the existing unit.
The RMA process is started when you request an RMA number. The RMA number is a reference number that is used to track the status of each part as it moves through the RMA process. After you are issued the RMA number, and if it’s an advanced replacement the replacement part will be shipped to you within 3 business days.
You are responsible for returning the defective equipment to the address specified by Cooltrax within 45 days to avoid incurring charges for the replacement equipment.
How to Obtain an RMA Number
There are two ways to obtain an RMA number:
Contact the Cooltrax Client Success team
Call Cooltrax Client Support at 877-667-6868 and request an RMA number.
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